Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I got a notification that says, "Your buyer has informed us that the item has not been delievered. Cookie Notice Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. So, I go into my post office and talk to the clerk. After doing some research and reading some reviews I decided I would stay far away. Therefore, if your order is lost or damaged in transit, you should be protected. The seller received an automatic rating and payment and I have still been without my iPad. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Please contact me back after you talk to your local USPS". PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. Internet was a no go.I am at the Post Office to see whats up. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. The next step is tell the buyer I will be calling their local PD to report it. thanks ! They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Reddit and its partners use cookies and similar technologies to provide you with a better experience. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. The title says it all. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers I have this happen all the time. I insured the package at full value. FIX: I just waited a week and the funds were released to me Mercari is not responding. I have the tracking number though, and it says the package was . They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Shipping claims can take up to 2 weeks to resolve. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ', Press J to jump to the feed. Is this a scam? Weve got you covered. Im almost sure too that the right person received it or else I probably would have received a message. While I've searched the sub I was still curious. . Posted by: Bill in NC. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? . In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. This website is using a security service to protect itself from online attacks. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. **However, I was never given my payment. Click to reveal 178.62.122.70 However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. Privacy Policy. Package was delivered yesterday. Press J to jump to the feed. Their customer service does not help sellers. Update: the buyer informed me today that the package arrived. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. I just worry about package theft and stuff. Always do this as the seller. Create an account to follow your favorite communities and start taking part in conversations. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? Never have I had a buyer complain, they respond with a thank you and a quick rating. The sale was almost $200. Wait 48 hours. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. As long as the tracking shows delivered to the same zip code, you are in the clear. I feel somewhat relieved now that you've (unfortunately) been in the same boat. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Had this happen to me as a buyer! They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Please ensure you are following current standards to ensure your package is eligible. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. 1099-K Reporting and Disclosure Information. this is a question and various opinions are valid and necessary. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. and our Ah, ok. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. Definitely wont glad I never have in the past too. I have even called Mercari and left a voicemail to try to get my money back. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. Any advice is greatly appreciated. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do yes I definitely wont. Verify the shipping address on your order confirmation. The good news is that eventually you will be paid out either way. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. The action you just performed triggered the security solution. In some cases packages say delivered while they are still in transit. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. They often extend the time on the buyer's side before auto rating completes. Cloudflare Ray ID: 7a16556a0c7c770d To keep you safe, we ask that all transactions take place in the app. That's shitty the buyer seems genuine so I'd hate for this to be the case. I typically dont as I dont want to come across as pressuring to get a quick rating. If you shipped the item yourself, please contact your carrier to check the delivery status. Checked everywhere and there was no delivery. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. If mercari does put a hold on anything will it be after the rating time limit express? I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. thanks. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. 5 Common Mercari Scams & How To Avoid Them. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. this is a question and various opinions are valid and necessary. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Mercari takes about 2 days to respond. Internet was a no go.I am at the Post Office to see whats up. As a buyer I would be fine with that. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. This buyer does more selling than buying from looking at their reviews. Annoyed. I despise Mercari and will never use them again! Not happy. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. Items that are not claimed within 10 days will be destroyed. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. This happens sometimes, it gets marked delivered a day or so before. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. Press question mark to learn the rest of the keyboard shortcuts. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. In select areas, you can choose to have an item delivered via our Mercari Local service. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. Performance & security by Cloudflare. Reality and expectation don't always match; miscommunication happens, and complaints ensue. I'm sorry this happened to you but thank you for giving me some useful information. Thats scary and awful. My husband and I are relatively new to this scene. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. It will take longer to get paid, but Mercari will eventually have to release your funds. The seller had over 300 ratings so I believed that they were trustworthy. Not likely. Anyone have any advice has to what to do? 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