Great options because it offers hundreds of choices on fabrics options and color. Although I spent over $7000 on a La Z Boy sectional due to the La Z Boy brand, I will never do it again. The next day we went down and we told Joe we were going to buy one, we just wanted to look around a little more. DO NOT WASTE YOUR MONEY. So I went to them, designed purchased a large leather reclining sectional and reclining chair for our family room- $7,000 worth of furniture and warranty's to go along with them. Quite honestly I am very disappointed with my recent purchase of a couch, loveseat, and chair. They came and replaced them no problem. LaZboy quality has dropped in the last decade. Shopping with me is like shopping with Goldilocks, and Patty helped me find not one, but three chairs that were just right! Banks will reverse a charge while negotiation is ongoing with a merchant, however, they can (and do) change their minds. In their defense they are not the only furniture store that chooses to practice this but I wish they didn't and just let me shop till I find something I am interested in. Two days later I called went through entire thing again was told would find out for me what was going on and call by close ofbusiness that day. Very impressed with customer service today! They really take the work out of the experience! Patty Stratton helped us, and let me tell you this woman is what every sales representative anywhere selling anything should be The product, quality, price, etc. I have been self employed for over 40 years, am 65 years old and do not make a habit of writing negative reviews. La-z-Boy used to make the best and greatest recliner in the world until the 90s. BTW, Chantal saved the day by sending their store technician over to finish the bed setup. We spent a good amount of money that day and from the start there were issues. The experience dealing with La-Z-Boy has been awful from the start. I have bought four LaZBoy chairs, two of them as gifts. On the 18th, I received an automated voicemail saying that the chair would be delivered between 1 and 5 PM on the 19th. We went home and thought about what we wanted to do. No I will never walk into a La Z Boy store again. We ordered 2 recliners and got our choice of color and texture. Not always, Randy. It looked the same as the one I tried in the store. Bang for the buck just isn't there. Now, did they work hard and get all the furniture inside ok, yes but there was definite attitude and not very professional. Came in and ordered a custom recliner (tripoli) with massage and heat and powered back and leg. Expected much more for my hard earned money. We try our best to keep things fair and balanced. They are 7 years old and still like new. We just had a GREAT experience with Patty. Once I got through to her she jumped right on the problem and made it right. Read before you buy!!! He told us about the house he was at before ours, where the furious customer picked up the faulty recliner and chucked it across his living room. Be warned - this stuff is now junk, but the price doesnt reflect it. Seems tome. The store we went to did not have the color we wanted, so we selected the fabric and ordered a reclining loveseat. I will remember him the next time I am in the market for furniture. Super helpful and knowledgeable. He directed me to a few recliners and outlined why la z boy is one of the better manufacturers. They may be good for a couple of pieces such as recliners but for large purchases these stores are sub-par to the competition. Plus, they're more comfortable it seems, and easy to get in and out of compared to other recliners. Cheap product, bad support and the VP's could care less. I explained what kind of chairs I was looking for, and she showed me different features of each chair I was considering. Thank you Matt. My DH also has nights where he can only sleep in his recliner so I understand what you're going thru. By the way, they are an expensive piece of furniture and I expected better. Btw.. that number is 980-201-3342 so hopefully that will save you 327 hours of chasing, calling and follow-up that we've had to do. While customers have had mostly positive feedback about quality, there is some mixed feedback recently about longevity in some cases. We are older and do the best we can, but certainly shouldn't be laughed at.especially since we have the money to buy whatever we want while these two bozos have to work at a furniture store. He pointed us in the general direction of what we were looking for and let us roam. Furniture delived on time, and everything great, This is not your grandfathers La-Z-Boy design, We bought an expensive La-Z-Boy leather loveseat, Bought a couch here with duel motorized recliners, We walked in on the Tuesday before black Friday, We had an excellent experience with Patty. This time it was two non-reclining chairs. Home in an hour! Great service and the best customer service from patty. Frank suggested another and worked perfectly. We are loyal customers of Lazy Boy. Customer service says they do not know when the part will be in. First a missing bolt on one side. Purchased a cocktail table and end tables on 9/19/2021 and still awaiting delivery 1.4 months later. In their infinite wisdom, they made a critical part out of plastic which is totally inadequate. I highly recommend Flexsteel. We tried to buy TV stand for around $1,500 that matches our end tables, they were offering 10% discount plus they pay the sales tax, they also had a fire victim discount of 10%, but they said we can't combine the 3 discounts, I had to choose 2, so I chose 10%+10%, but after I completed all the paper work, and gave them my credit card, they changed up their mind and backed off. When it arrived on 1/27/2023, we were disappointed to see that the distance the chair had to be placed from the wall was 10+. Buyer beware. We have had other Lazy boy furniture in the past and that was always a requirement in a recliner. My two year old leather recliner is ripping on the seams and a spring has broken and punched through the leather in the back. Even the color (a medium/light teal color) doesn't date it. My wife contacted the store and they told her that La-Z-boy would not cover this under their warranty because the problem was caused by "continuous exposure to hair product or water from wet hair right after washing it." Today, Lazy Boy is one of the leading furniture retailers in the UK, offering a wide range of products including sofas, chairs, recliners, and more. store to find out how much longer . Product Specs Type: Traditional Upright dimensions: 37.5. When it comes to your own comfort, your own body is the only North Star. I had a set of rocking recliners delivered in July 2022. It was easy and quick! This visit was an absolute breeze. The new styles are sleek and contemporary. Oh for sure they are fantastic at the store, great sales people. Update: They offered to take it back. first bladder mattress with a 5 year warranty lasted a year before the baffles failed. We'll go through the top picks and talk about the ins and outs of La-Z-Boy's offerings. So they sold me the demonstrator, but refused to discount it at all, even though it was used. She said our original quote already had 20%. They are nice, but I wouldn't want to spend the night in them. My wife and I went in and ordered what we wanted. LA-Z-BOY HOME FURNISHINGS & DECOR - 18 Photos & 40 Reviews - 3500 Sisk Rd, Modesto, CA - Yelp Restaurants Home Services Auto Services La-Z-Boy Home Furnishings & Decor 40 reviews Claimed Furniture Stores, Home Decor, Interior Design Edit Open 10:00 AM - 7:00 PM See hours See all 18 photos Write a review Add photo Review Highlights We were skeptical about coming here in the first place because I don't usually like that "used car salesmen" feel of places like this, but we were pleasantly surprised. SO we have a sofa unusable for the most part in our living room while we wait for La-Z-Boy to get their act together. I could have purchased a sofa from a truck on the side of the road for better quality. I have had lazyboy furniture for many years. Minh, the store manager, was helpful and kind. She pointed out things like reclining positions, rocker/glider options, the possibility of a rotating base, and she discussed construction of the chairs. The original delivery date was "approx end of May". I guess I will just have to convince him to go shopping with me so that he can try out the chairs. I thought that they would accommodate us just for the sake of the inconvenience they cause us, but instead, they acted as if they were doing us a big favor. It came damaged and they would not replace the damaged piece, it took three months for the "part" to come in and they came to replace the whole back of one piece, it still doesn't fit correctly. He finally approved that 2 replacement chairbacks be sent and after receiving them, checked both and saw that one was damaged and had to be reordered. La-Z-Boy Inc. (pronounced "lazy boy") is an American furniture manufacturer based in Monroe, Michigan, United States, that makes home furniture, including upholstered recliners, sofas, stationary chairs, lift chairs and sleeper sofas. Daniel and Joe were very helpful and patient while my wife and I were undecided on color and material for our new purchase. We Owned Our 'New' Chair Over 2 Months Before Fixed. Not believing both sets passed quality control Iattempted contacting England. A warranty is only as good as the customer commitment of the company behind it, which from what I have seen, is worthless. It took 6 weeks to get the first available appointment for someone to come out, evaluate and submit his findings. Very professional and friendly service, he even sent. Ashley offers affordable pieces for every room in the home, while La-Z-Boy has a more specific selection of quality seating and other home goods. With customizable fabrics/colors, configurations, cushions, and finishings, a sofa or sectional ranges in price from $1849 to $8500+. we've owned it! While most customers think of them as pricier than most discount stores, they offer a higher value than most for the price, which extends to their full catalog. There are immediate STRUCTURAL, QUALITY, PERFORMANCE and DESIGN flaws in the product. Our first favorite couch from this company, purchased in 2004, lasted through four moves and a decade, and was super comfortable to sit or nap on until the end. England said to be a "lower tier" of La-Z-Boy. We bought a Lazy Boy electric recliner two years ago. La-Z-Boy carries just under 300 different models of recliners ranging in price from $909 with standard options all the way up to $4200+. Chantal even came by our home to insure the furniture selected worked well in our Master Bedroom and upstairs TV room. I have never had any chair, couch, hat or anything else that touches my skin lose it's dye whether leather, cloth, or vinyl. Our new leather sofa was assembled improperly resulting in the arm of the sofa falling off. Ive had to pay $160 twice for service calls and then pay to ship parts. On November 1, 2021 we purchased a lounger and fully paid for purchase. All the connections are tight, and the other side works fine. The photos speak volumes : [https://www.houzz.com/discussions/quality-of-flexsteel-sofas-dsvw-vd~2366432?n=143[(https://www.houzz.com/discussions/quality-of-flexsteel-sofas-dsvw-vd~2366432?n=143). Calvin PowerRecline - Best For Nursing. Especially since my total bill was $4800.00 on sale. One was my Dad's that my sister and I bought him for Christmas in 95. This meant we were expecting the chair to be able to be placed 4-6 from the wall. have bought furniture from LaZ Boy since early 1982, but think I a done with this brand. Some of the parts are welded together but the welds were substandard. Funny, we've never had that problem the 20 yrs. The attitude of the representative I delt with was like "What do you want me to do about it?" The buying portion was the easy part. She helped us to buy one good lazy boy just for us! We had an awful time with Lazyboy recliners and would not buy them again. The store that carried the chair offered me a credit towards a different chair as mine was a discontinued model, but I find that unsatisfactory. Then no return calls. Don't buy a bladder mattress from lazy boy. Joe was a big help. Never again. We also own one of Lazyboy's bigger steroidal recliners for the basement. Had customer service come out to fix a few things, they were great, no questions asked, just came out and did the repairs. And, again, we just really like being able to recline the back without raising the foot rest. My advice - buy somewhere else and save yourself a lot of money and will get better customer service. We leave the condo we are paying rent on, fly here and a few days before delivery its cancelled because the weather might be bad? Browse the largest selection of top-rated furniture, mattresses and accessories. They could start by making the quality furniture that didnt break down and fewer people would need a problem resolved. Covered in a rich leather looking suede with a plush hand. So I brought Mom back the next day and was disappointed that Sherry wasn't there when We had spent so much time with her! We had an excellent experience. We had a leather loveseat and a leather recliner couch and have loved it. Model Fortune Laztime Full Recline. It took 10 months for my sofa and love seat to arrive and it arrived defective. We already knew what we were looking for and Kate helped us to select appropriate colors and options. Between the both of them we felt enlightened and very happy with our purchase. Answered every queation we had and made our shopping experience great. Called Within Hours Of Delivery. At that point I was told that the delay was because of the changes I had been making in the schedule, which I had most certainly not done! Lots of personal attention and so many options. I waited over months to get our sectional and it was damaged. She is attentive without being pushy. The seat and back started going bad after just 2 years. Shop elsewhere, don't buy here! Spent my money at a longtime local store instead. Furniture took about 2.5 months to arrive, which was a bit longer than I expected, but not really a big deal. These new couches are slimmer and therefore the arms are less cushioned, but the lovely throw pillows that were included with the couches add a supportive and festive touch. The manufacture was outsourced to a foreign country and the upholstery job was inconsistent and poorly done; not up to laz-e-boy standards. When it comes to the pieces that La-Z-Boy's shoppers are most excited about, there are a few popular requests that customers make again and again. The only redeeming feature is they do have good recliners. After calling and leaving a message as well as sending 2 emails asking for a response, we heard nothing. WHAT THE HELL LAZYBOY??!?! Their leather furniture is uncomfortable, we ended up selling it at a consignment store. SHAME ON THEM! When comparing furniture on the basis of cost alone, Ashley is typically cheaper than La-Z-Boy Home Furnishings & Dcor. I am not pleased with how this purchase has been handled and have no idea when Ill receive this purchase. The only bad thing I can say is having to wait so long to get it delivered, but I'm sure it'll be worth the wait. It is still the most comfortable chair I have ever been in, but the La-Z-boy is sure not living up to it's reputation or warranty promises. We contacted the store and their only remedy is to send Mario out again. I will never buy from this company again. The chair I sat in at the store was very comfortable and plush. He allowed us to take a swatch (have to put a deposited down) to check the different colors with our room. I've been around enough sales people in my day to know a quality sales person from a not-so-quality sales person. Again, thank you for your help in resolving this issue. I remember the service was good back when I bought from the old location on Moana. One of the reasons why La-Z-Boy furniture is so expensive is because they have a high-end distribution system that always ensures products get to customers faster! Went in to look at furniture. I have to pay for repairs to brand newfurniture that their warranty covers? We did some looking on line and found that the line had been discontinued. It will never last 5 years as one of the cushions is already collapsing. Check Price on Amazon Best Wing Back Recliner I notified them the day is was delivered that the reclining couch did not work properly. I have left messages with the company only to be told "Please private message us with your email so that we can speak with you privately about this." He asked if i bought a warranty and i said no. The electrical components have broken as well. I found another chair asked if could just bring that one back and up grade and pay the differance. It was hard to let it go since other than that flaw it was beautiful. And we are advising our family & friends about the lack of quality also. Recent reviewers mostly like their experiences with issues with delivery and durability described in some cases. We have had La-Z-Boy furniture for 15 years and it has held up beautifully. Customize every piece here. Yes, it was pricey (but less expensive than Hancock and Moore), but I think the quality is superior to the other two brands. I turned the chair upside down and found that 3 of the 4 small screws connecting the base to the frame had broken off. Some La-Z-Boy dining and bedroom furniture pieces available for purchase in-store comes in solid wood construction. Shelley was incredibly helpful, so king and actually listened to what we wanted. Get La-Z-Boy's Latest Online DealsUnlock The Coupons. The first was for two reclining chairs, and within months the cushioning had noticeably flattened with only light usage. . Thank you! We ordered a Talladega power wall-hugger recliner chair on 10/26/2022 at the LA Z BOY furniture outlet in Sterling Hts., Michigan. Give me my money back. We used them everyday and aside from some sun fading, they are still in great shape. Yesterday, one day before delivery, I hadn't heard anything and called again. This is the worst policy for a large company, that I have EVER seen. I see lots of negative reviews but our experience was nothing but top rate! Bought a couch here with duel motorized recliners in it. The sofa was delayed 6 weeks from original date of several months, acceptable with the pandemic but just another issue. (they are both on carpet) Mine is also much noisier than my wife when I put it down. We haven't had any problems with our Lazyboys. The controller isn`t working. The receptionist stated that she would have him call me back. So stay away from them - not worth the time. The showroom was so nice and you could tell that Matt really knew his product and enjoyed his job! Some models now have built-in drink holders. The sales rep hadn't received my messages. Purchased recliner for $1540. The key is to find a store that will service you well if there is a problem. Production may have been expedited, but delivery certainly was not! If I had to do this over, I would go somewhere else as their customer service is extremely poor. I highly recommend you look elsewhere for your furniture needs. The manger was not in and no one could help me, was told would ask in in morning checked to see if I could and manager wasnt in again and district manager was there, was told would ask him and let me know by close of business but no call. He said no Im sorry . There were several quality pieces in the store. We had a choice of going to 3 "La-Z" stores and selected Santa Rosa. I was told that the supervisors notes said that I had again changed the delivery date--a blatant lie--this time to February 2. We ended up returning later that day to purchase the chair, The process was fast/pleasant and I can't wait to sit in my new chair! We bought our 3rd set of furniture 2 years ago and it is so uncomfortable we have to use pillows just to sit up straight. Bought sofa and love seat. Sofa still isnt right. So when we wanted to buy a sectional for our new house three years ago, Lay-Z-Boy had the inside track even though we were not happy with the high-pressure sales tactics in the showroom. I am beyond angry and appalled that ONE, my furniture is breaking after only having it for two years and TWO I am having to pay for all this because the frame is not covered in the warranty! Therefore, it was obvious we did not get what we ordered! I also know it is comfortable. They re-ordered another set assuring me England was a goodcompany. If the item is "stain resistant", why do I have to remove a bunch of stains when it is delivered? Best Home Furnishings Factory Tour - YouTube 0:00 / 4:33 Best Home Furnishings Factory Tour 41,678 views Jun 19, 2015 319 Dislike Share Save Keith Caulfield 480 subscribers Best Home. We purchased some furniture here in May. She's had to talk to these people while on her job, we've both had to take time off of work, she had to discuss it again while on a recent vacation. That was on July 12. We don't even sit there. Overall, customers have good things to say about comfort and delivery, with some exceptions around perceived quality and durability. Came in to purchase a recliner for my mom. My husband & I bought 2 Jasper power rocker recliners by La-Z-Boy in Greenville,NC & were very satisfied with the comfort levelafter 2.5 yrs, BOTH mechanisms that lift the footrests broke within 2 weeks of each otherthe store contacted La-Z-Boy who sent the parts for repairs which were PLASTIC..but the costs of repairs was $300 for both.within 3 months one of the recliner footrests broke again.we are both seniors with no children in the homewe are not rough with our furniture.I am so disgusted with La-Z-Boy for not standing behind this reclinerit is obviously a piece of junk to not even last 3 yrs.we will never buy another La-Z-Boy! We have been trying to get them to put the pieces together for months. The screws fell out on the bottom the wood creaked and cracked all the time And it wasn't long before the back broke down in the seat bottom broke down. As our move in date got closer I had to call the store for updates because I Haden's received any notification. Great furniture! Its a matter of someone falsifying records and failing to communicate vital information to me, the purchaser! Trust us , we own several rooms of cheaper furniture we are much happier with and firmly believe they are much better quality and more comfortable .. Also just noticed a possible " dangerous design problem" of chairs completely tipping backward while sitting in them .. Stay tuned because we have no idea how Lazy boy is going to handle this issue with brand new chairs .. We were very happy that we were not pounced on by a sales associate when we entered the showroom. Many La-Z-Boy recliners are customizable with different options for upholstery fabric and color, cushions, and finishes. Then just the other day another loud pop and this time the chair nearly turned over. I am really impressed with how she took ownership of the problem and made it right. I highly recommend this store. We were told "good luck" by the delivery people when they said we had to deal with the salesroom to have the matter resolved. It was noted at delivery and a technician came out and fixed it. Our recliner is part leather and it is looking very bad. Some of the links on this page are affiliate links, which means we may receive a small commission if purchases are made through those links. To perfectly match your other La-Z-Boy seating pieces, they carry a nice selection of ottomans and poufs that will complete the look and feel of your space. He was extremely knowledgeable and kind. Winner: La-Z-Boy is a clear winner in the price category because it has a broader range of products suited to all budget classes. My mom needed new seating for her living room and she called us over to help pick the perfect rocker and couch. There is a reason why this company has been in business as long as they have just amazing customer service and as I have the quality of the product is untouchable very happy with Ruben very knowledgeable looking forward to doing business in the future. My furniture store said England would not allowthem to return it. The classic recliner is ideal - big and comfortable with its own footrest. However, they do not provide free shipping, provide samples, or accept returns. I paid in advance for the sofa. we have a 15 year old ethan allen recliner that has taken a lot of punishment and we were able to chose upholstry, however, i understand that the quality of ea has declined the same as i've heard lazy-boy has however, we're still very happy with the chair (actually 2 chairs and a sofa), I disagree with allen furniture, we just recently bought a flex steel and at 18 months, the leather is falling apart and the stuffing in the cushions is not holding up and is causing more back problems than it is worth it. Called store to check on it no response , went to. We will definitely go back the next time we need furniture. I understand the time frame but the board was a plywood board and had knots on both sides where it broke and there were several missing pieces of board inside the plywood board itself.
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