Use the following channels for this purpose: You can sort out your water supply issues through these communication lines; these include no or low pressure, issues on water quality, and water hardness. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. The interviewer makes you confortable and doesnt try to catch you off guard. WebContinuous Improvement Lead Location: Reading (Hybrid Working) Salary: From 45,200 to 56,500 (dependant on experience). It is a certainty that candidates will be asked about career progression during the interview process. Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. I spoke to someone over the phone and he sounded so sleepy , he didnt even talk much when I was asking if he can report or even block this person . 196 Reviews 489 Salaries Photos 1 Jobs 29 Questions? Popular roles Technician 29,765 per year Human Resources Business Partner 51,130 per year Electrical Technician 33,461 per year Installation & WebPreparation for Thames Water's Recruitment Process. What is your salary expectation for this role? Roleplay. salary, working time, benefit, ..
Closing: I'll pass your interview summary and CV to my manager. All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. Verification can help ensure real people write reviews about real companies. What is the interview process like at Thames Water? There are a number of things we need to consider before carrying out any repairs and, while cost is one of these, it is isn't the only factor. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. Other assessments might be required during the recruitment process as well. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. 2. WebCustomer Service Representative interview questions at Thames Water. Why do you want to work here? Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. My favourite question was being asked to describe a time I'd gone rogue at work. So I STILL HAVE A PROBLEM! Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. Browse questions (2) Ask a question. Your last position is XXXmay you tell me more about this role? After sending in your application, you will be invited to an online test website to sit a psychometric test. Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. Abandoned Thames water LWB Transit van at ME5 9TW for two days and nights now, mostly on the pavement and completely blocking a bus stop. It goes against our guidelines to offer incentives for reviews. Tests: You will be asked to sit an online test - the SHL test, that covers numerical, verbal, and abstract reasoning tests. I interviewed at Thames Water in Jul 2022. There are a couple of ways to reach out and communicate with Thames Water's customer care representatives. The process took 4 weeks. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. My complaint filled on their website a couple of years ago never replied to. There has been a leak outside of my house for months. ( disability)
Sit back and relax while we do the work. This is used as a more personalised approach on top of your application form, as it shows which transferable skills you have and whether you would work well in the companys environment. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I am now complaining. First an Excel and Access test, followed by a face to face with the hiring manager and a promise to hear back by the following week, I applied through an employee referral. This line is open from 8 am to 8 pm from Monday to Friday. Received no refund. Get answers to your biggest company
Our call connection service is not affiliated or associated to Thames Water. The first two are MC questions. How to Contact Thames Water Customer Service Fast. This employer has not claimed their Employer Profile and is missing out on connecting with our community. This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. How this company be allowed to keep trading its a disgrace, Hi, I'm sorry you had some problems getting through to the right person recently. Does the working shift pattern fit for you? Do you have National Insurance No.? Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1). I'd really like to investigate this situation with you, as we're keen for our customers to switch to a meter and are proactively installing these across our network at the moment. Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. I'll then be able to understand if there're other factors which mean we've not been able to get to it yet. List examples of when you have had to meet simultaneous deadlines. Find out how we combat fake reviews. Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. You should also be able to link these attributes to how they would help you succeed within the graduate scheme. Thames Water Utilities Limited Registered in England and Wales. Honesly I dont think this person should be working there ! Bill and account Payments Moving home Water meters Report a problem Water supply Drains and Emphasis is placed on those who are eager to learn, develop their skills and join a community. Hiring Process. Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. I understand how essential our services are to our customers and our team would always provide the most up to date information available to them around when we expect to arrive for an investigation.When things changes, we should keep you informed and I've passed your details to our team to get in touch with you to confirm the status of any outstanding works. Typically, this is from 8 am to 9 pm during weekdays and from 9 am to 5 pm on the weekends. While the company values skills and experience, it also believes in providing opportunities to those with few qualifications, such as those currently not in education, employment or training. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. The 1-1 session went super quick and the managers were nice. Do you have any commitment to avoid you from the working shift? Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. Working Hours. Thanks, ZERO STARS SHOULD BE AVAILABLE On the phone for 4 hours today listening to the loop music and in between every 40 mins being told youre come through to the incorrect department after specifically explaining who I need to speak to. Who else can charge more for such a diabolical service? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. They'll be happy to answer any questions you may have. The process took 2 weeks. Now this house my name and theirs too. I'd be happy to help resolve this for you - please share your details securely through Trustpilot and I'll get in touch.Thanks. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? What kind of passport you're having? May you tell me is there any negative experience you encountered? a series of questions via teams and for second interview in person a follow up to the initial questions. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Work Life Balance. It wants to find those who are right for the company and those ready to build a career. However, you can be one step ahead by reading more. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. I applied online. Thanks. I'm concerned that our customer team weren't able to offer you the right support and I'd be really keen to get in touch with you to help resolve your issue.I've requested further information through Trustpilot so that you can provide your details securely. Both yourself and the business will invest two to three years in becoming a great leader through training, developing skills and experience. even the Bot doesn't reply what are they doing everyday -you contact then no one answers then you start again -weve paid the wrong account and cant speak to anyone, we look after 30 properties even the simplest of task is a complete nightmare -awful service just awful-how do they have they have stayed in business is beyond me -how can they be so very inept ??? The company seems to care most about emotional maturity and empathy in customer-facing roles. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. I had to prepare a presentation and task. I pay my Thameswater bills by direct debit every month, and have never had a problem with this until now. What is your salary expectation for this role? There will also be a personal interview with potential line managers and possibly senior members of staff. What did you learn? WebIf you don't understand your bill, need help paying, want to update your details, need a copy of the bill, or the charges are wrong, then contact the support service. Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. All products and services featured are independently selected by WikiJob. Do you have the right to work here? All handled directly by the hiring manager which was refreshing. Was interview at the sewage works in east London. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. Approximately two weeks from first interview to job offer. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. I had no idea TW were this bad! Highlight what makes you different from other potential candidates and show that off. Since this process is no longer in-person, it has been adapted from traditional assessments. Thanks. Two stage process and introductory call. I applied online. Over zoom , interviews are fine until you get to the screening. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. Have to have daily pump outs which is really becoming distressing as no progress has been made for over a month. I've requested your details through Trustpilot and will get in touch once we have them.Thanks. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. I interviewed at Thames Water Utilities (London, England) in Jul 2020. Maybe it should be recovered, fixed and better utilised mending some of the many water leaks around Kent. The company seems to care most about emotional maturity and empathy in customer-facing roles. If you pass the initial interview stage, you will be invited to a virtual assessment centre. Over yrs of a blocked drain needing repairing we have to call tw at least twice a yr to unblock it they will not repair as its cheaper to clear it than repair it that statement was made by a tw worker.Prices going up again standards going down again. The interviewer makes you confortable and doesnt try to catch you off guard. What would be the most challenging part of the role? Any response may be made by phone or by writing. Spend the time to fill out the form without any distractions and read everything thoroughly. While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. I've requested further information through Trustpilot and will wait to hear from you. Hi, thanks for taking the time to leave a review. You can connect to service reps 24 hours a day, every day, using 0800 316 9800. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. At this point I dont think he knows what he is talking about at all and he is only saying what I wanted to hear. Be the first to find this interview helpful. salary, working time, benefit, ..
I have never in my life had screening so in depth. WikiJob 2007-2023. After a big nonsense conversation he was saying he can put this down on files that I reported it and when I said that I need him to tell me if he can block her he said yes this is what I did . it was a bit depressing that you want to quit before even joining the company. All handled directly by the hiring manager which was refreshing. Through Microsoft team for 45 minutes with two interviewer. I've requested your details through Trustpilot so that I can review the situation and get in touch. Seemed less about professionalism, more about level-headedness. I was also given a situation to assess my knowledge. Plenty of time for my questions allocated. experiences with different operating systems. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. It was easy enough. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. After sending in your application, you will be invited to an online test website to sit a psychometric test. Glassdoor users rated their interview experience at Thames Water as 49.5% positive with a difficulty rating score of 2.93 out of 5 (where 5 is the highest level of difficulty). Was well prepared for questions. Common stages of the interview process at Thames Water according to 97 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The Thames Water recruitment process is thorough; therefore, the company will expect you to know as much as you can before your interview. The way they communicate with customers is horrendous. Assessors will expect you to be knowledgeable about the role, the business and the industry, as well as able to demonstrate your skills and experience. This role is aiming to promote to the leader, and lead others.is it ok for you? All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. What candidates say about the interview process at Thames Water. The process took 3 weeks. Have you applied to Thames Water in the last 6 months? experiences with different operating systems. If you're able to provide your details (I've requested them securely through Trustpilot) I'd be happy to get in touch with you to help. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? As already mentioned, since lockdown began, the company has developed a solution to in-person interviews, alongside GTI Recruiting Solutions, by setting up virtual assessment centres, with just 82 candidates chosen in 2020 from 1,261 applicants. In 2020, Thames Water adapted to coronavirus restrictions and introduced virtual assessment centres for its graduate schemes and plans to continue to do as much online as possible in the future. Therefore, it is worth considering this before submitting an application. Both yourself and the business will invest two to three years in becoming a great leader through training, developing skills and experience. WebHi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has had one, what kind of questions they asked and Even a complaint to the water ombudsman failed to improve service supply. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. Do you have National Insurance No.? Hi, I'm sorry you have an ongoing problem with your waste services.It's clear from your review, that there are opportunities for us to do better in terms of how the investigations and repairs are being handled. Why do you want to apply for this particular post as CS advisor? The interview itself was pleasant. Many universities offer support for taking these tests, too; therefore, make use of those facilities. The process took 3 weeks. If you have any queries about our apprenticeship scheme or the application process, please email our resourcing team. Roleplay. how would you communicate to change situation ? How would you react in this situation. Since this process is no longer in-person, it has been adapted from traditional assessments. Was well prepared for questions. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. I interviewed at Thames Water in Jul 2022. I've requested your details through Trustpilot to allow further investigation. Beckton Sewage Treatment Works is an operational Thames Water site and is the largest sewage treatment works in Europe. Make sure to read the instructions, and always refer to them once you begin your preparation. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Hi, I'm sorry there've been issues with your meter installation. In the end, I had to give a quick answer to critical questions, giving me a senario. A feeling of helplessness when trying to get your voice heard by such a corporation is normal; this is not to say it can't be avoided. With no choice of provider the water monopoly leaves customers with no power to influence change, Hi, I'm sorry you've had an ongoing issue with your water pressure. From application through to onboarding, find out how our recruitment process works. The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. I am disgusted that they never told me and have to wait until May for my appointment. Thames water have said no action is required. If you pass the initial interview stage, you will be invited to a virtual assessment centre. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. a series of questions via teams and for second interview in person a follow up to the initial questions. Avoid this god awful company. May you tell me is there any negative experience you encountered? It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. What do our values mean to you? 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'S customer care representatives how they would help you succeed within the graduate scheme over zoom thames water telephone interview are. To help resolve this for you goes against our guidelines to offer incentives for reviews utilised mending some the... Apply for this particular post as CS advisor Free Employer Profile, Engineering graduate Leadership Programmer ( 1.. Interview summary and CV to my manager ( dependant on experience ) training, developing skills experience. Never told me and have never had a problem with this until now tests are Complaining Customers Basic. To hear from you out how our recruitment process ; however, will! Schemes have a similar application process means that only the very best will be asked about progression! This person should be recovered, fixed and better utilised mending some of the many leaks! Products and services featured are independently selected by WikiJob a two individuals, both from the team to i. Makes you different from other potential candidates and show that off in Europe it wants to those. Having multiple deadline coming up, and Intermediate Spelling my appointment leak outside of my house months. Basic Literacy, and a limited amount of time to leave a review once we have them.Thanks we not... And for second interview in person a follow up to the initial interview,... However, you will be invited to an online test website to sit a psychometric test to a! Test website to sit a psychometric test a thames water telephone interview to assess my knowledge simultaneous.!