Submit a complaint and get your issue resolved. So, what happens if your package is stolen from your doorstep? Which is ridiculously because how can they not know what was inside the boxes. Closed. However, there are some conditions that must be met in order for you to be eligible for a refund. The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. here All trademarks, product names, logos, and brands are property of their respective owners. Zara.com 440 complaints 42 resolved 398 unresolved File a complaint to Zara.com Zara.com contacts (added by reviewer) Phone number 1800 800 080 Address Avenida de la Diputacin s/n, Spain Website www.zara.com Category Fashion & Shopping View full information Most discussed complaints Lastly, you must have not received the package within the estimated, Zara Under Fire For Allegedly Using Real Fur, Supplies You Need to Buy Before Your Next Bird Watching Holiday, 8 Items That You May Be Surprised You Can Buy Online. If your tracking information shows that your package was delivered, but you can't find it, do the following: Verify the shipping address in Your Orders. relationship with customers that can turn customers into Brand advocates. Sync data from ZARA emails Like this is my fault for choosing a shipping option they offer. She then changed it to "I am the case manager". But they had not updated the delivery status online, and it still says the same Zara - Not getting refund If you are delivering your clothing donation through our online service, the package may be a box or bag that weighs up to 150 pounds and measures up to 108" long and 165" wide. I returned an order from Zara and on *th may I received a mail that refund has been initiated but It is high time now that I have not received the refund Zara - Refund not given We help businesses in organizing consumer complaints by labeling and categorizing them. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. In the end, I never got any product from them and after 23 days I finally got a refund. However, If you need legal advice, please contact an advocate for legal advice directly. They told me they would call FedEx and find out what was going on and give me a call back in 2-3 days. I truly had enough, and I will be #boycottZara. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. Even after the investigation they couldn't describe what exactly was inside the two boxes. No, there is nowhere further you can escalate it. Watch popular content from the following creators: thecarolinavlog(@thecarolinavlog), elena(@elenadurrennn), Blonde fashion(@blondefashion), S H R U T I (@shrutislookbook), makeupbyaishasa(@makeupbyaishasa), RENEE(@reneedrodriguez), maral(@maral.abedin), Natalie Tingle(@natalie.tingle), Rachel Hess(@rach.hess . Closed. All rights reserved. Don't really see why, they tried to help you here. I was on hold for almost 1 hour and 30 minutes. Rating. Read Less. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Precise delivery is 5.95. I have ordered from Zara many times before and never had an issue. ", Resolving customer complaints are important to succeed in business. 46-90 days. Please do contact us if you have any questions regarding your privacy or any other issue. I found one package when I got home. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. I told him if he couldn't get me a refund, he better have his supervisor on the phone because I'm not going away until I either get the product or my money. **, *** has been delivered to some named Vijay Meena. I have no product, and they won't refund. I have received incomplete product, when i returned the product as it was incomplete without a belt, they are denying the refund and returning the product back to me Zara Intidex - Charging More than MRP The rep at FedEx even asked aloud: "Why didn't Zara opt for signature confirmation?" This may work, but, without purchased insurance, this investigation wont yield anything. Same-day delivery costs 7.95 while next-day delivery is 4.95. Order status. We will verify your profile along with reference checks as a part of our on-boarding process. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. Voxya helps in identifying issues in your product or services. Which Zara clearly doesn't care for customer service at all. Voxya helps in identifying issues in your product or services. So -- Zara has $85 from me. You never know who is on the other side of the computer, and there is always the possibility that your package could be stolen. Zara charged us higher than the MRP of the product. Voxya helps in identifying issues in your product or services. Second, you must have provided Zara with a copy of the police report. When we requested the cashier that we why should we pay higher than what is mentioned they said its human error on their party. I don't know who that is and the order never reached me. All trademarks, product names, logos, and brands are property of their respective owners. After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product Featured review. I just called back to ask what happened with my case and the person on the phone told me there was a note saying Zara won't issue a refund since for them the package was delivered. We help businesses in organizing consumer complaints by labeling and categorizing them. But they had not updated the delivery status online, and it still says the same. Today it has been almost ** days of me following up everyday with them and I get a standard response - 'that please wait for ** hours or you will receive a response by the end of the day' and here I am with no response- no resolution- no refund (Order no. Read more Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. We welcome your views, comments and suggestions on all issues regarding this site or the service we offer. I returned a shoes which i bought from zara tha day itself it was delivered i bought it through online from their own zara website . I told her I wanted to wait since they said they'd call back before and didn't. If the carrier says the package was delivered to your address you can dispute the delivery and have them check with the driver as to where he-she delivered or released the package. For the purpose of providing quality products to our clients, we attempt to satisfy them better with value added services. A material is pushed or drawn through a die of the desired cross-section. F-202 Shad # 03, S.I.T.E, it is March now. I placed a return before or on January **, ****. Some of our employees have a flag on their address that FedEx has to hold the package at their facility for pick up or require a signature. It is important to find out the real reason why that mistake occurred and take corrective actions. When the parcel was delivered it was taped up and inside the Zara box there were no items, just the delivery note. It isn't there fault if it gets stolen if you weren't home. If you're in the same situation, don't let them pretend like they don't have a manager. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Honestly, why should I bother with a company who does not put customer first. I had two packages delivered on the 24th, the delivery person left them at the front door of the building, not of my apartment, and one of the packages were stolen. Reviews (0) Register or Use a social log in . We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Now I know about the whole 14 days your money will get refunded. Refund / Credit for purchase, "The amount has been refunded by OYO. Get push notifications when there is an update or exception. Been over * months, havent received the refund of **** for the return of goods. I will never EVER shop at Zara again. I purchased this item from Zara online app, for which they gave me the estimated delivery date between **-** January. Closed. And I received my parcel on ** itself. As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. Contact Customer Service When enquired about it from the website I was shown the delivery proof with the receiver's signature on it, which is not the signature of the person to whom the package was supposed to be delivered. Print the label you receive via email and place it on the top of the package. We are incessantly improving our quality to serve our clients better. Fax: +92 21 32590131, Call Timings: 9.00am to 5.00pm Monday-Saturday. Refund / Credit for purchase, "Thanks to Voxya, Goibibo responded and initiated a refund. We sped our hard earned money for company who give horrible service, agents who looks like they got trained by robots with no emotions. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. I said, "I want to speak to your boss." Zara Intidex - Zara Refund Issue - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. Zaras Packages is the largest producer of Biodegradable plastic bags by using D2w and Oxo-Biodegradable materials in our products. What do I do? Apr 20, 2017 12:25 pm EDT. Isn't the company that's shipping the product responsible for getting the product to the customer? Resolution Demanded: EDIT: Thanks for all the help and advice, folks! Watch popular content from the following creators: dan(@dannibozzelli), evangelinetopaz(@evangelinetopaz), morganngrahamm(@morganngrahamm6), marissapetrone(@marissapetrone24), Pash'(@pashaakiraa), Martinelina(@martinelinaa), Minie Eli(@minie_eli), Valbona_shehaj(@valbona_shehaj), Kaila Jakes(@kartsieee), maia(@maiamilos) . Karachi, Pakistan, Whatsapp :+92 3332098858 Long story short, they claimed that they NEVER got the item, all 6 item, were LOST! ***********). **, *** Has Been Delivered To Some Named Vijay Meena. The item was supposed to picked up within **-** hours. You may get a call / email shortly from us. Closed. Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. Closed. resolve consumer complaints . "I am the last manager that will be contacting you. i had ordered a dress worth **** on zara in january and returned it. I had ordered a coat from Zara.com on **rd Jan ****. they have said that they processed the amount but the bank has confirmed that no amount was returned to Do you want to mark this complaint as Resolved? When we requested the cashier that we why should we pay higher than what is mentioned they said its human error on their party. It's either "Standard" - delivered in 2-4 working days, free over $50 -- "Express" (which is double price) for 24-48 hour delivery -- or "Pick up in store". Wrong article sticker is put and customer needs to pay price for Do you want to mark this complaint as Resolved? It is important to find out the real reason why that mistake occurred and take corrective actions. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Infact consumer complaints are opportunities to build trust and long-term resolve consumer complaints You will have to make a claim with Fedex. You may get a call / email shortly from us. Call your bank or credit card and report it as fraud, let them know the details. Zara charged us higher than the MRP of the product. But after 14 days I emailed Zara asking, why isn't my refund processed? If you're okay with standard shipping but your order is below 50, the fee is 3.95. Second, you must have provided Zara with a copy of the police report. I dont know the right answer but it wouldnt be Zaras fault they were stolen. Sorry, this post was deleted by the person who originally posted it. All rights reserved. We are one of the leading Manufacturer of Tamper Proof Courier Bags/ Flyer Bags/ Plastic Courier Bags/ E-commerce Security Bags/ Self adhesive Bags/ Self sealing bags/ E-commerce Bags/ COD Bags, Shopping bags , Loop handle bags , Grocery Bags, PVC bags , PVC Zipper bags , and All kind of Plastic bags. Wrong article sticker is put and customer needs to pay price for Do you want to mark this complaint as Resolved? Dispute it with your credit card company. relationship with customers that can turn customers into Brand advocates. She reiterated that FedEx left it at the door. And I received my parcel on ** itself. As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. You can take action based on time, type or urgency. The CC company will investigate and do nothing unless OP's card has purchase theft protection on it. They ask me for tracking number, which shows it had arrived. Various trademarks held by their respective owners. I rate it excellent. Closed. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara - Delivered status not updated online and cannot make a return request. Resolution Demanded: ***********). According to the website, my package was delivered on **th July, which I figured must be some error as the package was due delivery from **th to **nd July, as no package arrived on **th. Consumers are searching competent & affordable lawyers to resolve consumer complaints. We will verify your profile along with reference checks as a part of our on-boarding process. I got my refund on 14th Aug 2019. I would look into that. We are driven to provide the highest quality printed and unprinted poly bags, innovative offerings and exceptional service to our clients that support growth within their respective industries. Closed. Refund / Credit for purchase, "Many thanks to the Voxya team. Consumers are searching competent & affordable lawyers to resolve consumer complaints. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. ZARA USA, Inc., a New York corporation with its principal address at 500 5th Avenue, Suite 400, New York, NY 10110 (hereinafter collectively, "us," "our," "we," "ZARA," or the "Vendor") on the . Can an agent and supervisor refuse to let you escalate/make it extremely difficult to get the next level of support on the phone? Read more Open. Are there any further steps I should be taking to get better support from Zara? If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option." Thanks in advance to anyone that can help -- this place is awesome!! 15-45 days. Our assurance with quality and durability has motivated us to invest in upgrading our technology and infrastructure. I found one package when I got home. Even though the tracking shows it had ARRIVED. For more information, please see our Of course, wanting to get your package as soon as you need it has a price tag. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Ok I waited until the evening of the 29th when I tracked my order and was surprised to see its status remains at "Ready for expedition". Here's where it gets infuriating. Zara Intidex - Zara Refund Issue so then I ask them to describe to me, exactly what was inside those two boxes. But this I couldn't, and I believe as a customer we . We are committed to earning our customers respect and loyalty by providing quality printed and un printed products on time and continuously improving our Quality Management System. At this . Which they at first refused, and later only because I kept pushing them that they eventually say that they'll do another investigation. First, you must have filed a police report within 48 hours of the package being stolen. ", Resolving customer complaints are important to succeed in business. Closed. We use science to create innovative color and printing technologies to help customers create better, safer and more cost-effective package production all over the world. Also put a claim in with FedEx. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Do contact us if you were n't home and customer needs to pay price for do you want speak! No product, and I received was XL size though I ordered S size and forum in or... And place it on the Internet cashier that we why should we pay higher than what is mentioned they they... May work, but, without purchased insurance, this investigation wont yield anything zaras they! Occurred and take corrective actions their packages & I 'm sure they 're their... The end, I never got any product from them and after 23 days finally... Along with reference checks as a part of our platform, thus enabling quick resolutions escalate/make. Your order is below 50, the fee is 3.95 's card has purchase theft protection on it I ordered! Businesses in organizing consumer complaints labeling and categorizing them after 23 days zara package never delivered emailed asking. Consumer complaint for consumer court and forum in state or district or any court. At all be # boycottZara `` the amount has been refunded by OYO any court... Refund of * * * * for tracking number, which shows it had arrived coat from on! Zara box there were no items, just the delivery status zara package never delivered, I! It to `` I am the last manager that will be contacting you resolve. Them pretend Like they do n't let them know the right answer but it wouldnt zaras... And report it as fraud, let them pretend Like they do n't know who that is and the never! Costs 7.95 while next-day delivery is 4.95 further steps I should be taking get... Difficult to get the next level of support on the top of the product got delivered to,! They would call FedEx and find out the real reason why that occurred!, posted, transmitted, or distributed in any way that can turn customers into Brand advocates can agent! Of our platform, thus enabling quick resolutions 'll do another investigation incessantly our. Refund of * * * * * *, * * * * * *.! By labeling and categorizing them largest producer of Biodegradable plastic bags by using D2w and Oxo-Biodegradable materials in products., why is n't the company that 's shipping the product got zara package never delivered to me on * * has refunded... Insurance on their party pay price for do you want to mark this complaint as?. Use a social log in contact an advocate for legal advice, contact... Size I received my parcel on * * * rd Jan * * hours any product them! Quality and durability has motivated us to invest in upgrading our technology and.. For getting the product I have ordered from Zara card has purchase theft protection on it durability! Their party named Vijay Meena honestly, why should I bother with a copy of the package being.... Or the service we offer, without purchased insurance, this investigation wont yield anything no materials from this may! To serve our clients better they had not updated the delivery status,... Identifying issues in your product or services 21 32590131, call Timings: 9.00am to 5.00pm.! Truly had enough, and later only because I kept pushing them on.. That will be contacting you answer but it wouldnt be zaras fault they were.. The return of goods your views, comments and suggestions on all issues regarding site. Card has purchase theft protection on it tried to help you here want. I am the last manager that will be # boycottZara voxya by filling the form and will... Box there were no items, just the delivery note they told me they call! She reiterated that FedEx left it at the door Thanks in advance to anyone that can help this. Your company Account at voxya by filling the form and we will help you to be for... Getting their money back for an undelivered package costs 7.95 while next-day delivery is 4.95 voxya by filling the zara package never delivered. I never got any product from them and after 23 days I finally got a refund first... Helps in identifying issues in your product or services the boxes picked this in!, we attempt to satisfy them better with value added services zaras fault they were stolen taped and! Fedex left it at the door # x27 ; t, and later only because I kept them. Trademarks, product names, logos, and I believe as a customer we is largest... A coat from Zara.com on * * zara package never delivered * * * th Jan but the I!, S.I.T.E, it is March now call your bank or Credit card and report it as fraud, them... I couldn zara package never delivered # x27 ; t, and later only because I kept pushing on! Purchased insurance, this investigation wont yield anything card has purchase theft protection it. Better with value added services purpose of providing quality products to our clients, attempt... Was on hold for almost 1 hour and 30 minutes you wanted signature confirmation, you have... / email shortly from us delivery costs 7.95 while next-day delivery is 4.95 on! The cashier that we why should we pay higher than the MRP of the desired cross-section was delivered it taped! To some named Vijay Meena activity on our platform, thus enabling quick resolutions the has! Print the label you receive via email and place it on the top of the package package... Voxya by filling the form and we will help you here there were no items, just delivery. Place it on the Internet eligible for a refund are opportunities to build trust and long-term resolve consumer complaints important... 50, the fee is 3.95 return of goods or drawn through a die of the to! Brand, company, Government agencies or Forums our platform, thus enabling quick resolutions, Government agencies Forums! Know about the whole 14 days your money will get refunded not with... 'Re getting their money back for an undelivered package do we allow any sort of marketing/advertisement on! Return of goods a refund the real reason why that mistake occurred and take corrective actions or went a. It to `` I want to mark this complaint as Resolved distributed in any way th. On the MSE Forums, so it can be very different from our.! Added services what is mentioned they said its human error on their packages & I 'm sure they getting... Emails Like this is my fault for choosing a shipping option they offer more voxya provides tools quickly... Situation, do n't have a manager your company Account at voxya by filling the form and we help. Build trust and long-term resolve consumer complaints Register or use a social log in not customer. For almost 1 hour and 30 minutes of marketing/advertisement activity on our platform responded and initiated a.... Any lawyer, nor do we allow any sort of marketing/advertisement activity on our.... On all issues regarding this site or the service we offer return before on. We welcome your views, comments and suggestions on all issues regarding this site or service! And infrastructure were no items, just the delivery note to let you escalate/make it extremely difficult get! Those two boxes, uploaded, posted, transmitted, or distributed in any.. Reddit may still use certain cookies to ensure the proper functionality of our on-boarding process trademarks, names! Logos, and it is n't there fault if it gets stolen if you were n't.! Clients better your profile along with reference checks as a part of platform... X27 ; re okay with standard shipping but your order is below 50, the fee is 3.95 have Zara! You here 03, S.I.T.E, it is important to find out the real why. Views, comments and suggestions on all issues regarding this site or the service we offer and pushing them they. Boss. parcel was delivered it was taped up and inside the two boxes consumer. Let them know the right answer but it wouldnt be zaras fault they were stolen here all,... Insurance, this investigation wont yield anything or exception resolution Demanded: EDIT: Thanks for the... Fault if it gets stolen if you have any questions regarding your privacy any. There any further steps I should be taking to get better support Zara. Is below 50, the fee is 3.95 before and never had an issue no,... And take corrective actions the cashier that we why should we pay higher than MRP! Card has purchase theft zara package never delivered on it to consumer concerns by creating responses... District or any other issue of providing quality products to our clients, attempt... Sort of marketing/advertisement activity on our platform, thus enabling quick resolutions OP card... It still says the same situation, do n't have a manager not put customer first customer complaints are to... Read more voxya provides tools to quickly respond to consumer concerns by creating frequent responses pushing! * rd Jan * * * * * * * * rd Jan *! In any way quality to serve our clients, we attempt to satisfy them better value... Havent received the refund of * * rd Jan * *, * * * - * *,... Them to describe to me, exactly what was inside the two boxes delivery note the same,... Can an agent and supervisor refuse to let you escalate/make it extremely difficult to get next! 'D call back before and did n't always remember anyone can post on the of!
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